PRIVACY POLICY

Adéle Geldenhuys Art
Website: www.adelegeldenhuysart.co.za
Email: info@adelegeldenhuysart.co.za

Effective date: 15 September 2026

Adéle Geldenhuys Art respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase our products, contact us, join our mailing list or otherwise interact with Adéle Geldenhuys Art.

This Privacy Policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. WHO WE ARE

Adéle Geldenhuys Art is a South African art and design business owned and operated by artist Adéle Geldenhuys.

Contact details:

Website: www.adelegeldenhuysart.co.za
Email: info@adelegeldenhuysart.co.za
Telephone/WhatsApp: 061 303 2281
Physical address: Magalies Moot, Pretoria

For privacy-related questions or requests, please contact us using the email address above.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

full name;
email address;
telephone or WhatsApp number;
billing address;
delivery address;
postal address;
order and purchase information;
payment-related information necessary to process your transaction;
information you provide when contacting us;
information supplied for commissions or customised products;
wholesale application and business information;
marketing preferences;
website usage information;
IP address;
browser and device information;
cookies and similar technical information.

We only collect information that is reasonably necessary for the relevant purpose.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

visit our website;
create or use an account;
place an order;
make a payment;
request a quote;
contact us by email, telephone or WhatsApp;
submit a wholesale application;
request a commission;
subscribe to our newsletter or marketing communications;
enter information into a website form;
interact with our website or social-media links.

Some technical information may also be collected automatically when you use our website.

4. WHY WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

process and fulfil orders;
process payments;
arrange delivery;
communicate with you about your order;
respond to enquiries;
provide quotations;
manage wholesale accounts;
manage commissions and customised orders;
provide customer support;
send invoices, receipts and other transactional information;
improve our products and website;
maintain website security;
prevent fraud or misuse;
comply with legal and regulatory obligations;
send marketing communications where you have agreed to receive them.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Adéle Geldenhuys Art does not intentionally store complete credit-card or debit-card numbers on its own systems.

Payment information is processed through the relevant payment provider according to that provider's security and privacy procedures.

We may receive limited payment information, such as payment status, transaction reference or confirmation, where necessary to process your order.

6. DELIVERY INFORMATION

When you purchase a product, we may provide necessary personal information to a courier, delivery company, manufacturer or other fulfilment provider.

This may include your:

name;
telephone number;
email address;
delivery address; and
order information.

This information is shared only to the extent reasonably necessary to fulfil and deliver your order.

7. THIRD-PARTY SERVICE PROVIDERS

Our website and business may use third-party service providers, including:

website hosting and website-management providers;
payment processors;
courier and delivery companies;
printing and manufacturing suppliers;
email and newsletter services;
analytics providers;
social-media platforms;
security and fraud-prevention services.

These providers may process personal information on our behalf or independently according to their own privacy policies.

Where reasonably possible, we require service providers handling personal information on our behalf to protect that information and process it only for authorised purposes.

8. WHATSAPP AND OTHER COMMUNICATION CHANNELS

If you contact us through WhatsApp, Facebook, Instagram, email or another third-party platform, your communication may also be subject to that platform's privacy policy and terms.

Please do not send sensitive personal information through social media unless it is necessary.

9. MARKETING COMMUNICATIONS

If you choose to subscribe to our mailing list or otherwise agree to receive marketing communications, we may contact you about:

new artwork;
new products;
special offers;
workshops;
exhibitions;
wholesale opportunities;
website updates; and
other Adéle Geldenhuys Art news.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We may continue to send essential transactional communications, such as order confirmations, payment information and delivery updates.

10. COOKIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information and understand how visitors use the website.

Cookies may be used to:

keep the website functioning correctly;
remember preferences;
maintain shopping-cart functionality;
improve website performance;
understand website traffic;
improve the customer experience;
support relevant marketing or advertising, where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

11. WEBSITE ANALYTICS

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

pages visited;
approximate location;
device type;
browser type;
referring website;
time spent on pages; and
website interactions.

Analytics information is used to improve the website, products and customer experience.

12. SOCIAL MEDIA

Our website may contain links to social-media platforms such as Facebook, Instagram, TikTok or other platforms.

When you follow or interact with these links, the relevant platform may collect information according to its own privacy policy.

We do not control how third-party social-media platforms collect or process information.

13. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

loss;
misuse;
unauthorised access;
unauthorised disclosure;
alteration; and
destruction.

Access to personal information is limited to people and service providers who reasonably need it to perform their functions.

However, no online system can be guaranteed to be completely secure.

14. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.

Certain transaction, accounting and business records may need to be retained for legally required periods.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

15. SHARING PERSONAL INFORMATION

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

process your order;
process payments;
deliver products;
manufacture or produce an order;
provide customer support;
operate our website;
provide technical services;
prevent fraud;
comply with legal obligations; or
protect our legal rights.

We will only disclose information that is reasonably necessary for the relevant purpose.

16. CROSS-BORDER INFORMATION

Some third-party service providers used by our website or business may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws.

17. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information where legally permitted;
object to certain processing of your personal information;
object to direct marketing;
withdraw consent where processing is based on consent;
request information about how your personal information is being used.

To exercise a privacy right, contact us at:

info@adelegeldenhuysart.com

We may need to verify your identity before processing certain requests.

18. DIRECT MARKETING

We will respect applicable legal requirements relating to direct marketing.

Where consent is required, we will obtain the appropriate consent before sending direct electronic marketing.

You may unsubscribe from marketing communications at any time.

19. CHILDREN'S INFORMATION

Our website is intended for general audiences.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

20. INFORMATION PROVIDED BY YOU

You are responsible for ensuring that information you provide to us is accurate and up to date.

If your contact or delivery details change, please inform us as soon as possible where they are relevant to an existing order or service.

21. LINKS TO OTHER WEBSITES

Our website may contain links to external websites.

We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

22. DATA BREACHES

If we become aware of a security compromise involving personal information that requires notification under applicable law, we will take the appropriate steps required by law, including notifying affected parties and/or the Information Regulator where required.

23. PRIVACY ENQUIRIES AND COMPLAINTS

If you have a question, concern or complaint about how we handle your personal information, please contact:

Adéle Geldenhuys Art
Email: info@adelegeldenhuysart.co.za
Telephone/WhatsApp: 061 303 2281

We will make reasonable efforts to investigate and resolve privacy concerns.

You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.

The latest version will always be published on our website together with its effective date.

25. CONTACT US

If you have any questions about this Privacy Policy or the way we handle personal information, please contact us:

Adéle Geldenhuys Art
Artist: Adéle Geldenhuys
Website: www.adelegeldenhuysart.co.za
Email: info@adelegeldenhuysart.co.za
Telephone/WhatsApp: 061 303 2281
Physical address: Magalies Moot, Pretoria

Thank you for trusting Adéle Geldenhuys Art with your personal information.